Privacy Policy & Terms of Service

This privacy notice discloses the privacy practices for Rural Gig, LLC, ("Company") a wireless ISP.

 

Your Account
Your account information will be kept strictly confidential, and will not be shared with any third party without your explicit consent.

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

Internet Usage
We do not track the internet traffic of any individual user other than overall bandwidth usage. However, if that user is engaged in activities that negatively affect the network stability and security, we may single out the individual client radio for analysis to identify the cause of the problem.

We will track internet usage at an aggregate system level to ensure the system is operating normally, and we have sufficient capacity to deliver a quality service. We will gather metrics on video streaming usage, and general web site usage, to ensure we expand our bandwidth as needed.

FCC Regulations
As an ISP, we are required to provide to the FCC quarterly reports of demographic information about our clients that are using the system. No personally identifiable information is provided above number of users, their location (as defined by cencus tracts), and the service that is provided to those users.

 

Service Rates

Customer acknowledges that they have been made adequately aware of the initial rates and fees associated with services being rendered by the Company and have received a complete description of services to be rendered. Customer also acknowledges that the Company reserves the right to change the specified rates and charges from time to time. Any promotional offers made by the Company are contingent upon the Company maintaining its cost of service goals, including but not limited to rates charged by its suppliers. Where possible, the Company will provide the Customer with a minimum of 15 days’ notice of any rate changes.

 

Payments and Fees

Customer acknowledges that the Company is under no obligation to provide services under the terms of this Agreement until all stated charges have been paid-in-full, and Company has verified the validity of said payment. Recurring payments will become due and payable on the first day of the month following the completion of the first invoice term, and will continue as such for all subsequent invoices. Any account that becomes past-due may be suspended or disabled for non-payment at any time at the sole discretion of the Company. All services that the Company offers are provided on a strictly prepaid basis.

 

Refunds

Please contact us at 269-767-1013 for refund questions or concerns. Refunds are issued on a case by case basis. Rural Gig LLC gives you an unconditional 30-day money back guarantee on the prior month internet services and/or equipment for any customer who is dissatisfied with the services provided. All refunds will be credited back through the same payment manner they were collected.

 

Service Cancellation

Requests to cancel services may be made by notifying Rural Gig LLC from within our billing and customer management system. All requests for service cancellation must be made a minimum of 5 days prior to the renewal date of the service being cancelled. Failure to provide notice at least 5 days prior to the renewal date will result in a full billable monthly cycle prior to cancellation.

 

Billing Errors

Customer acknowledges that the Company will make its best effort to ensure that all invoices are correctly issued. However, should Customer note any possible errors, Customer agrees to notify Rural Gig LLC within 15 days of the issuance of the errant invoice. After 15 days, all invoices will be assumed to be correct, and no further billing adjustments will be made.

 

Credit Card Payments

Where available, the Customer authorizes the Company to automatically debit any credit/debit card(s) placed on file with the Company during the ordering process or via subsequent account updates on the due date of each invoice. Invoices will be emailed to the Customer prior to any credit card charges being placed at the beginning of each billing period. If the Company is not able to charge the Customer's credit card as noted above for the full amount due, the company will contact the customer about resubmitting payment.  Customer authorizes the Company to split the total amount due across multiple debit transactions to the credit card(s) on file equaling the total amount due.

 

Indemnification

Under no circumstances shall Rural Gig LLC be held liable for damages resulting from any interruption of service for an amount greater than the amount of the charges payable by the Customer for services during the period damages occurred. Customer also acknowledges that in no case will the Company be liable for damages because of its own negligence in excess of the charges payable by the Customer for services during the period damages occurred. Customer acknowledges that they make use of Companies' services and facilities at their own risk.

 

No Lease Implied

Customer acknowledges that the Company is providing a service, and no binding lease of physical equipment or real estate is in any way implied as part of this agreement.

 

Violation of Terms

Should Customer violate any of these terms, the Company will attempt to contact the customer by email or telephone before taking any action where avoidable. However, the Company will pursue whatever action is necessary to serve its best interest in these cases, even if that should necessitate the suspension or termination of Customer's services without any type of notification.

(269) 767-1013

876 1/2 Blue Star Highway, South Haven MI 49090

© 2020 by Rural Gig LLC

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