Frequently asked questions
We are part of an association. Can you help us?
Yes, we have been actively meeting with associations, including Cedar Bluff, Glenn Haven Shores, and others. A cooperative solution will be better for everyone. One option in the coming year(s) might be a single tall tower that pulls the signal to your community, with a fiber connection to each home. We will work with your residents to address needs and costs. Fiber is possible in more densely populated areas, and fiber may be required in more densely treed areas.
I am not served by your tower. Are you going to expand?
Yes, we do plan to add more towers adjacent to our current area. Please help us with our expansion planning by submitting your contact information through our website. We are mapping the contact we have from underserved and unhappily served people in rural areas, and we are interested in expanding in the coming months/year.
Your pricing seems kind of high. I thought you were going to be competitive?
Our price is less than satellite (once you get past satellite introductory offers). We are also lower than neighboring WISPs (Wireless Internet Service Provider). Plus, we don't require a 2-year contract, and we have no add-on charges for equipment. In order to be in business sooner, we made the decision to lease tower space. We also have to purchase the fiber service that brings the worldwide web to the area. For unlimited data with no contract, and the capacity to allow streaming on two devices at once, we believe our price is fair. Plus you have a local person to call if and when you have service issues.
Is there any way you can make this more affordable?
Once connected with a reliable, unlimited internet connection, you can save money on other services. One option our 10 Mbps service will offer is the ability to to use a standard landline phone to make calls over the internet. The sound quality is very good. Instructions for VOIP (voice over internet protocol) are readily available online and our router will offers this capability. Our 10 Mbps service also makes it possible to stream, saving on television channel services.
I have a question that's not answered here. What should I do?
Please contact us through our web form. While we all have day jobs, we read these messages throughout the day. A return phone call might take a day or so. Please leave a message at 269-767-1013. Thanks for your interest in Rural Gig broadband internet service!
How big is the equipment?
The picture on the left is the receiver that will be mounted to your roof or side of your home, or a pole in your yard.
The picture on the right shows the equipment used to bounce the signal to your neighbor, for the Good Neighbor plan.